At mogilet.shop, we want you to be satisfied with your purchase. If you are not satisfied with your order, here are our refund policies:
- Refund Request
You can submit a refund request within 30 days of receiving your item. Please ensure that the item is unused and in its original packaging, including all included accessories.
Refund requests must be submitted via email. Please include your order number, reason for the refund, and relevant photos. - Refund Conditions
Refund conditions are as follows:
The item must be unused, unwashed, and in its original packaging.
Ship the item back to our designated return address within 30 days of submitting your refund request.
If the item is defective or the wrong item was shipped, we will cover the shipping costs; otherwise, you will be responsible for the return shipping costs.
- Refund Processing
Once we receive the returned item and confirm that it meets the refund criteria, we will process your refund within 5-7 business days. The refund will be issued using the same payment method used to place your order. - Non-Refundable Items
The following items are not eligible for refunds:
Special Offer Items
Personalized Items
Items Damaged After Opening
- Changing or Cancelling an Order
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order ships, but once the order has shipped, changes or cancellations are not possible.
Thank you for choosing mogilet.shop. We look forward to serving you with satisfaction!